“No business, regardless of size, can afford to be difficult to access. Your contact centre can be in-house or outsourced; either way, it should help people to utilize your services and encourage them to buy your products.”

As the only New Zealand-owned company providing a complete Telemarketing, Training and Contact Centre Consulting Service

at a professional level we can help you with the following:

 

Call Centre Communication Skills

Customer Service and Debt Collection by Telephone

Telephone Sales, Campaign and Telephone Account Management

Team Leader and Call Centre Manager mentoring and development

Needs assessment and Strategy Planning

Training Needs Analyses  

Writing and presenting training programmes

Coaching & one to one mentoring
 
Process Identification and streamlining / reorganisation


 

10 Reasons for using Telephos

 & Mayer Consulting

  1. The knowledge that you have selected a professional organisation who have over 26 years experience in the field of call centre communication and training and have acted as consultants and trainers in Britain, Europe, Singapore, Australia and New Zealand
  1. Increased sales
  1. Improved profit margin
  1. Expanded new customer base
  1. Increased customer (external and internal) satisfaction
  1. Increased customer retention
  1. Improved communication within the organisation and with your customers
  1. Increased job enrichment and job satisfaction for your employees
  1. Improved management skills and processes
  1. Excellence in your call centre operation and telephone communications

 

About Mayer Consultants

Mayer Consultants are specialists in Call Centre and Telemarketing staff development.  They have been developing and presenting powerful and thought provoking training and coaching expertise in New Zealand for more than 15 years. Find out More About Us >>


About Telephos

Telephos specialises in providing experienced and knowledgeable Call Centre management, consulting and outsourcing. Our work with past clients identified the specific need within the New Zealand Contact Centre industry for  these skills on a set term or as needed basis.  Many companies do not require (or cannot afford) this level of expertise on a full time basis however they often need support and direction in setting up or reviewing their Contact Centre OR they do not have the ability to operate a call centre in-house and need to outsource.

We developed and set up Telephos to provide these services. Find out More About us >>

Recent clients include:


Work and Income New Zealand (Call Centre Skills for the unemployed.)

Corporate Consumables (Outsourced Telemarketing Campaigns)

Tafe Tasmania for an Australian Government Department (Telephone Customer Service and Debt Collection by Telephone)

Bay Audiology (Contact Centre Consulting and Outsourced Campaign Management, New Zealand and Australia)

Air New Zealand Cargo (Telephone Customer Service and Sales Skills)

Oticon

Atlas Gentech (Outsourced Data clean Telemarketing Campaign)
 
Practical
Customer
Contact
Solutions
 

 



Mayer Consultants

Specialists in Call Centre Staff Development

Telephone Training and Coaching

 

Workplace Assessment

Telephos

 Management, Consulting and Mentoring

Outsourced Telemarketing Campaign Specialists

 

Contact Centre Set up, Process & Procedure Review