Over the years we have worked on various projects including working with Trade New Zealand to look at ways to lift the profile of New Zealand as a key provider of high quality Contact Centre experience and knowledge. During this time one of the key issues identified was the lack of experience available in any single geographic centre and a solution to this was to develop a Virtual Call Centre environment. With the growing emphasis on Teleworking this has become a very viable and sustainable solution.
Our work with clients also identified the specific need within the small to medium (SMed) Business market for experienced and knowledgeable Call Centre management skills on a short term or as needed basis. Many SMed companies do not require (or can afford) this level of expertise on a full time basis however they often need support and direction in setting up or reviewing their Contact Centre.
We developed and set up Telephos to provide these services.