CONTACT CENTRE STAFF DEVELOPMENT
Training Needs Analysis
Preparation of full training needs analysis ensures the identification of the specific development areas for each individual ensuring correct training is given to meet actual gaps and needs - where and when required. Mayer Consultants can prepare an analysis of the business needs or other reasons the training is desired.
Principle of Training
It is important to identify training needs before trying to implement any training solutions
Development of Strategic Training plans
Preparation of Strategic training plans align your Contact Centre training with the company's business goals and objectives and ensures content and schedules meet the business needs of the overall company as well as the contact centre and the individual needs of the staff.
Scheduling and timing of training around the core activities is vital to the success of training and development planning. We all need to be able to focus if we are to learn and we need to see the relevance if we are to practise what we learnt.
Telephos/Mayer will look at your strategic business plan and recommend strategies for aligning training with the needs of the individuals to acheive business goals and objectives
